Acceptable Use Policy

• Submit patient information only through the Service’s intended consultation workflows, and only when your organization has the authority and any consents required.
• Submit only the information needed for the consultation.
• Do not upload content you do not have the right to share.

Demonstration and staging environments contain synthetic data only. Never enter real patient information in a demo or staging environment.

• Do not share your account or let anyone else sign in as you.
• Do not access, or try to access, consultations, organizations or data you are not authorized to see.
• Do not bypass multi-factor authentication or other security controls.

• Do not scrape, copy or harvest data from the Service by automated means.
• Do not reverse engineer, decompile or attempt to extract source code, except where the law allows it.
• Do not probe, scan or test the security of the Service without our written permission. If you believe you have found a vulnerability, report it to support@retinadirect.com.
• Do not upload malware or content designed to disrupt or damage systems.
• Do not overload the Service or interfere with other users.

Consultation messaging is for professional communication about the consultation between the requesting clinician and the specialist. Do not use it for unrelated content, harassment, solicitation or to contact patients.

Use the Service in compliance with applicable laws, professional licensing rules and your organization’s policies, including laws on health information privacy and telehealth practice.

If you see misuse of the Service, tell us at support@retinadirect.com.